Shipping policy
Last updated: June 9, 2026
At Every Paw Matters, we work hard to get your pet products to you as quickly and safely as possible. Because we partner with multiple trusted suppliers, shipping times may vary by product and destination.
Please read this Shipping Policy carefully before placing your order.
1. Where We Ship
We currently ship to the following countries:
- United States
- Canada
- United Kingdom
2. Processing Time
All orders are processed within 1–3 business days.
Processing time includes order verification, packaging, and dispatch from the supplier's warehouse. Business days exclude weekends and public holidays.
Please note that during busy periods, such as holidays, sales, or promotional events, processing times may be slightly longer.
3. Estimated Shipping Times
Shipping times depend on your location and the supplier warehouse used for your order.
| Destination | Estimated Delivery |
|---|---|
| United States | 5–12 business days |
| Canada | 7–15 business days |
| United Kingdom | 6–14 business days |
These delivery times are estimates only and are not guaranteed.
4. Shipping Costs
Shipping costs are calculated at checkout based on:
- your country
- the product's size and weight
- the supplier warehouse used
Some items may qualify for free shipping depending on current promotions.
5. Customs Duties and Import Taxes
For international orders, your shipment may be subject to customs duties, import taxes, or other fees charged by your country's government. These charges are not included in our product prices or shipping costs and are the responsibility of the customer.
We have no control over these charges and cannot predict their amount. Please check with your local customs office for more information before placing your order.
6. Tracking Information
Once your order has shipped, you will receive a confirmation email with tracking details.
Please allow 24–72 hours for tracking updates to appear after dispatch.
If your tracking shows no movement for a few days, this is usually normal while the parcel is being transferred between carriers.
7. Split Shipments
Because we source products from multiple suppliers, your order may arrive in separate packages. This means:
- items may ship from different warehouses
- items may arrive on different days
- you may receive more than one tracking number
You will not be charged extra shipping for split deliveries unless clearly stated at checkout.
8. Incorrect Address or Failed Delivery
Please ensure your shipping address is correct before placing your order.
If an order is returned due to:
- an incorrect address
- an incomplete address
- refused delivery
we may not be able to refund the original shipping cost. In many cases, the order will need to be reshipped at the customer's expense.
9. Lost Packages
If your order is marked as delivered but you have not received it, please:
- check with your neighbours or household members
- inspect your property for any items or signs
- contact your local courier for assistance
If you still cannot locate the package, please contact us at support@everypawmatters.com, and we will help investigate.
10. Delivery Delays
Delays may occur due to circumstances outside our control, including:
- customs clearance
- courier disruptions
- weather events
- peak seasons such as Christmas or Black Friday
Every Paw Matters is not responsible for delays caused by external shipping or customs issues, but we will always do our best to support you in tracking your parcel.
11. Damaged Items
If your order arrives damaged, please contact us as soon as possible, ideally within 48 hours of delivery, so we can investigate and resolve the issue promptly. This timeframe helps us work with our suppliers but does not limit any statutory rights you may have.
Please include:
- a clear photo of the item
- a photo of the packaging
- your order number
We will review the issue and arrange a replacement or refund where applicable, in line with our Return and Refund Policy.
12. Return and Refund Policy Alignment
Please note:
- damaged items may be eligible for a replacement or refund if reported within the required timeframe
- lost packages will be investigated before any refund or replacement is approved
- orders returned due to incorrect or incomplete shipping details may not be eligible for a full refund
- returned shipping costs are generally non-refundable unless the issue was caused by us
For full details, please refer to our Return and Refund Policy.
13. Contact Us
If you have any questions about shipping, please contact us:
Email: support@everypawmatters.com
Website: everypawmatters.com
We aim to respond within 24–48 business hours.
