Terms of service
Last updated: June 9, 2026
Welcome to Every Paw Matters. The terms "we," "us," and "our" refer to Every Paw Matters. Every Paw Matters operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Every Paw Matters is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.
1. Access and Account
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including browsing our store or purchasing products, you may be asked to provide certain information such as your email address, billing details, payment information, and shipping information. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide that information.
You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.
2. Our Products
We make every effort to display our products and services as accurately as possible in our store. However, colors, appearance, and other visual details may vary depending on your device, screen settings, and configuration.
We do not guarantee that the appearance or quality of any product or service purchased by you will exactly match how it appears online or meet your expectations.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit quantities offered to any person, geographic region, or jurisdiction on a case-by-case basis.
3. Orders
When you place an order, you are making an offer to purchase. Every Paw Matters reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until we confirm acceptance.
We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as we may not be able to accommodate cancellation requests after an order has been accepted.
If we do not accept, change, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to our Return and Refund Policy. If you are a consumer in the European Union or the United Kingdom, you may have additional cancellation or withdrawal rights under local consumer protection laws. Please refer to our Return and Refund Policy for details.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
4. Prices and Billing
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email.
Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs duties, or import charges.
Prices shown in our online store may differ from prices offered elsewhere, including by third parties. We may also run promotions subject to separate terms and conditions. If there is a conflict between promotional terms and these Terms, the promotional terms will govern.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address and payment details, so we can complete transactions and contact you when needed.
You represent and warrant that:
- the payment information you provide is true, correct, and complete;
- you are authorized to use that payment method;
- charges incurred by you will be honored by your payment provider; and
- you will pay all charges incurred by you, including shipping and any applicable taxes.
5. Shipping and Delivery
All shipping and delivery times are estimates only and are not guaranteed. We are not liable for shipping or delivery delays caused by carriers, customs, weather, or events outside our control.
Once products are transferred to the carrier, risk of loss passes to you, to the extent permitted by applicable law. If you are a consumer in the United Kingdom, risk of loss does not pass to you until the products are delivered to you or to a person you have nominated to accept them.
Please review our Shipping Policy for additional information.
6. Intellectual Property
Our Services, including but not limited to all trademarks, branding, text, images, graphics, product reviews, video, audio, and the design, selection, and arrangement of those materials, are owned by Every Paw Matters, its affiliates, licensors, or content providers and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent.
Except as expressly stated in these Terms, nothing grants you any license or rights under any patent, trademark, copyright, or other intellectual property right of Every Paw Matters, Shopify, or any third party.
Every Paw Matters' names, logos, product names, service names, designs, and slogans are trademarks of Every Paw Matters or its licensors. Shopify's name, logo, and related marks are trademarks of Shopify. All other names and marks are the property of their respective owners.
7. Optional Tools
We may provide access to tools offered by third parties that we do not monitor and over which we have no control.
You acknowledge and agree that access to such tools is provided "as is" and "as available" without warranties, representations, or conditions of any kind and without endorsement. We are not liable for your use of optional third-party tools.
Any use by you of optional tools offered through the Services is entirely at your own risk and discretion. You should ensure that you understand and approve of the terms on which such tools are provided by the relevant third-party provider.
Any new features or tools added to the Services in the future will also be subject to these Terms.
8. Third-Party Links
The Services may contain links to third-party websites, materials, or functionality. We are not responsible for examining or evaluating the content or accuracy of third-party websites or materials.
If you choose to access third-party websites, you do so at your own risk. We are not liable for any harm or damages related to your access to or use of third-party websites, products, services, or content.
Please review the policies and practices of any third-party provider before engaging in any transaction with them.
9. Relationship with Shopify
Every Paw Matters is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Every Paw Matters.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Every Paw Matters, including any injury, damage, or loss resulting from purchased products or services.
You expressly release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with Every Paw Matters.
10. Privacy Policy
All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may also be subject to Shopify's Privacy Policy.
By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information submitted through the Services may be transmitted to and shared with Shopify and third parties located in countries other than where you reside.
Please review our Privacy Policy for more details.
11. Feedback
If you submit ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use.
You also represent and warrant that:
- you own or have all necessary rights to the Feedback;
- you have disclosed any compensation or incentives received in connection with your Feedback; and
- your Feedback complies with these Terms.
We are under no obligation to:
- maintain Feedback in confidence;
- pay compensation for Feedback; or
- respond to Feedback.
We may, but are not required to, monitor, edit, or remove Feedback that we determine to be unlawful, offensive, defamatory, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms.
You are solely responsible for your Feedback and its accuracy.
12. Errors, Inaccuracies, and Omissions
Occasionally, there may be information on the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability.
We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted an order.
13. Prohibited Uses
You may access and use the Services only for lawful purposes. You may not use the Services:
- for any unlawful or malicious purpose
- to violate any law or regulation
- to infringe our intellectual property rights or the rights of others
- to harass, abuse, defame, threaten, or harm another person
- to submit false or misleading information
- to send spam or other unsolicited communications
- to impersonate another person or entity
- to interfere with or disrupt the security or operation of the Services
You also agree not to:
- upload or transmit viruses or malicious code
- reproduce, duplicate, copy, sell, or exploit any part of the Services without permission
- collect or track the personal information of others
- scrape, crawl, or spider the Services
- interfere with security features of the Services or related websites
We reserve the right to suspend, disable, or terminate your access if we believe you have violated these Terms.
14. Termination
We may terminate these Terms or your access to the Services at any time, in our sole discretion, without notice. You remain liable for all amounts due up to the date of termination.
Any provisions that by their nature should survive termination will remain in effect, including those relating to intellectual property, feedback, disclaimers, limitations of liability, indemnification, governing law, and privacy.
15. Disclaimer of Warranties
The information presented on or through the Services is made available for general information only. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk.
Except as expressly stated by Every Paw Matters, the Services and all products offered through them are provided "as is" and "as available", without any representation, warranty, or condition of any kind, either express or implied, including implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.
16. Limitation of Liability
To the fullest extent permitted by law, Every Paw Matters, its affiliates, partners, directors, officers, employees, agents, contractors, service providers, and licensors, and Shopify and its affiliates, will not be liable for any indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages arising from your use of the Services or any products purchased through the Services.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for breaches of statutory consumer guarantees under the UK Consumer Rights Act 2015 or equivalent consumer protection legislation in your jurisdiction.
17. Indemnification
You agree to indemnify, defend, and hold harmless Every Paw Matters, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any claim, demand, loss, liability, or expense, including reasonable legal fees, arising out of:
- your breach of these Terms or the documents they incorporate by reference;
- your violation of any law or the rights of a third party; or
- your access to or use of the Services.
18. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by law, and the unenforceable portion will be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions.
19. Waiver; Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of that right or provision.
These Terms, together with any policies posted by us on this site, constitute the entire agreement between you and us and govern your use of the Services, superseding any prior agreements, communications, or proposals.
20. Assignment
You may not assign, transfer, or delegate these Terms or any of your rights or obligations under them without our prior written consent. We may assign, transfer, or delegate these Terms and our rights and obligations without restriction.
21. Governing Law
These Terms of Service and any separate agreements under which we provide you Services shall be governed by and construed in accordance with the laws of New Zealand.
Any disputes arising out of or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the courts of New Zealand.
Nothing in this section limits or overrides any mandatory statutory rights that apply to you under the consumer protection laws of your country of residence. If you are a consumer in the United Kingdom, Canada, or the European Union, you may also have the right to bring proceedings in the courts of your own jurisdiction.
22. Dispute Resolution
Every Paw Matters does not currently participate in a formal alternative dispute resolution (ADR) scheme. If you have a concern or complaint, please contact us first at support@everypawmatters.com so we can try to resolve the issue directly.
23. Headings
The headings used in these Terms are included for convenience only and do not affect their interpretation.
24. Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes.
25. Contact Information
Questions about these Terms of Service should be sent to:
Email: support@everypawmatters.com
Website: everypawmatters.com
